This Refund Policy is separate from our Terms & Conditions. It explains cancellations and refunds for paid academic support services.
1. Before work starts
If you cancel after paying but before we begin work on your order, you may request a full refund. Contact WhatsApp +44 7448 791025 as soon as possible.
2. After work has started
Once editing, proofreading, guidance notes or a Similarity Report has begun, refunds are normally partial or not available, depending on how much work is completed. We will explain the fair option when you contact us.
3. Completed deliveries
If we have delivered the agreed service on time according to the confirmed WhatsApp scope, full refunds are not usually offered. If something is missing from the agreed scope, tell us within 48 hours of delivery and we will review a revision or fair remedy.
4. Quality concerns
If you believe the delivery does not match the agreed brief, send clear examples on WhatsApp. Where we agree there is a shortfall, we may offer a free revision, a partial credit, or another fair remedy. Grade outcomes are never guaranteed.
5. Same-day and rush orders
Rush and same-day slots are capacity-limited. If we accept payment for a rush slot and then cannot deliver, you may choose a full refund or a rescheduled delivery.
6. Open to Talk
Open to Talk consultations are free. No payment means no refund applies.
7. How to request a refund
- Message WhatsApp +44 7448 791025 or email sales@bestassignments.com
- Include your name, order date, service type and reason
- We aim to respond within 2 UK working days
8. Processing time
Approved refunds are returned to the original payment method where possible. Bank or card processing times may take several working days after we issue the refund.